FAQs
Travellers often have similar queries, so please find answers to commonly-asked questions below. Alternatively, please feel free to check out our Terms and Conditions. If you still can’t find the answer you’re looking for, just contact us!
Know before you book
Click on the “Book Now” button to make a booking on our secure booking platform. Alternatively telephone Adrift Tongariro Ph: +64 7 8922751.
Please refer to our Terms and Conditions prior to booking your adventure.
Yes! Adrift Tongariro guide all year, summer and winter. We are closed Christmas day.
Yes, trips operate on a minimum of 2 persons.
If you are traveling alone we will match you with another group where possible. Please feel free to contact us to check up-coming booking dates. Email: [email protected] or Telephone: +64 7 8922751
Please refer to the Terms and Conditions prior to booking your trip with us.
Know before you go
All tours except 2 Hour Pre Sunset Guided Walk starts and finishes at the Adrift Tongariro Base, 53 Carroll St, National Park Village. Ph: +64 7 892 2751
If you have any concerns about the weather, please speak to Adrift directly. Obtaining advice from other parties can lead to incorrect information about your trip.
It is essential all clients phone the Adrift Tongariro base between 10:00am – 5:00pm the day prior to the trip date to confirm the tour departure time and discuss exact timings. We highly recommend that single person bookings phone 3 days prior to the trip date to establish if minimum numbers have been met. +64 7892 2751.
Adrift Tongariro provides our vehicles to transport you and the guides from the Adrift Tongariro base in National Park village to the start of the walk / tour, and at the end of the tour we transport you from the end of the walk / tour back to the Adrift Tongariro base in National Park Village. Once you arrive back at our base you then return in your vehicle back to your accommodation.
We recommend that clients with their own vehicles self drive to our shop. Clients can park their vehicle outside the Adrift Tongariro base safely, at no cost for the day. If this is not an option, accommodation transfers from Whakapapa Village, Turangi and Taupo CBD can be booked as an additional service and cost over and above the tour cost at the time of booking.
See the Fitness and Gear Requirements tab on each tours page.
Adrift Tongariro has available for hire personal equipment, footwear and clothing to supplement that which you don’t have and need. On the morning of the trip, we check your gear and can fit you with whatever you may need.
No experience is required for our guided walks or guided canoe tours.
See the Fitness and Gear Requirements tab on each tours page.
Your guide (or guides) will manage the different walking speeds of the group. If you are extremely fast or slow, then a privately guided trip could be an excellent option.
Lunch is not included in one day tours, you will need to bring your own. Lunch is available as a separate booked item at an additional cost at the time of booking. For private sunrise tours we have a sustenance pack available as a separate booked item at an additional cost at the time of booking. We have two options: standard or vegetarian.
For children under 12 years of age please call Adrift Tongariro for approval. A privately guided trip may be recommended. Alpine conditions are not suitable for babies and toddlers.
Absolutely. We offer exclusive privately guided tours on the Tongariro Alpine Crossing, Mt Ruapehu and Whanganui River.
We recommend clients stay one night at least in National Park village to limit wasted travelling time and to make the day of the tour a little easier. See our Tongariro accommodation page.
What to expect on the day
You can park your vehicle outside the Adrift Tongariro base safely, at no cost for the tour.
Yes. The longest period without toilets is about 3-4 hours in the middle of the hike.
Can’t find an answer?
We’re here most days (except Christmas Day) to answer your questions and provide advice, and we’ll get back to you as soon as possible – and definitely within two business days.